Terms & Conditions

The Customer is Our Priority.

1. Equipment - Lone Star Limousine (LSL) operates a fleet of towncars, SUVs, stretch limousines and vans. We also cross market a fleet of minicoaches and fullsize motorcoaches. All coaches are equipped with plush reclining seats, large picture windows with safety-tinted glass, A/C, P/A system, VCR or DVD, clean restrooms and spacious baggage bins. There is no additional premium for VCR/DVD’s so we do not guarantee requests. Additionally, LSL will not be held responsible for inoperable video/audio equipment. LSL reserves the right to substitute similar equipment from other charter companies when necessary.
   
   It is agreed and understood that the individuals, group and booking agent will be fully responsible for damages incurred to the vehicle caused by the group, any individual from the group, or any other party that the group is involved with in any way. All repairs made to the sedans, SUVs, limousines, vans and/or coaches for damages incurred will be performed by LSL maintenance department at the current outside shop rate, or by an agent selected by LSL to perform the needed repairs.
   
   
2. Booking Policy - Orders can be placed over the phone 408.263.1583, by fax 408.263.1588, or by email . Customers will receive a faxed or emailed trip confirmation as acknowledgement of their order. If you have not received a confirmation within 2 days of placing the order, please contact our office immediately to be sure we received your request.
   
   
3. Payment Policy - Full payment is due (3) working days prior to the service date unless billing terms have been pre-approved. For your convenience we accept cash, checks or VISA, MasterCard, and American Express credit cards.
   
   LSL will not be held responsible for any losses other than the cost of the charter should an appointed time or event scheduled by the group be missed due to any fault of LSL.
   
   All legal fees incurred by LSL in collecting for any part of this contract are the responsibility of the chartering party and/or booking agent.
   
   
4. Overtime - Original trip confirmations do not necessarily reflect actual charges. Any changes, additions, or deletions may change the cost of the trip. The first 15 minutes of wait time will be waived for towncar, SUV, stretch and van; hourly overtime charges apply after that.
   
   Airport Transfers: LSL allows 1.5 hours for inbound transfers and 1 hour for outbound transfers; hourly overtime charges apply after that.
   
   Customers will be billed for the amount of time the vehicle was booked regardless if the trip returns early. LSL will not be responsible for delays due to heavy traffic, accidents, or severe weather. Customers will be billed for any overtime incurred on the charter upon completion of service.
   
   
5. Cancellation Policy - CXLS made within (4) hours of car/SUV service will be billed full rate. CXLS made within (3) working days of any other vehicle (stretch or larger) service will be billed full rate.
   
   
6. Cleaning Deposit - A cleaning deposit of $500.00 will be required on any charter service where food/beverage will be served on the vehicle. This deposit may be held on any major credit card and will not be billed unless the vehicle requires anything more than normal cleaning upon return. It is the chartering party’s responsibility to notify LSL in advance that there will be food/beverage brought on the vehicle and to find out what is acceptable/not acceptable. No glass containers or kegs are allowed in the vehicle at any time.
   
   No ice chests, trash cans, or other objects may be placed in the aisle while the vehicle is in motion. All drinks must be placed in a regular ice chest that does not leak and placed in a seat that has been properly protected. The space taken up by the ice chest must be figured into the total passenger count.
   
   There is no smoking allowed in any LSL vehicle at any time.
   
   
7. Lost & Found - LSL is not responsible for any lost items. The chartering party should check for any items left on the vehicle before exiting. If LSL finds an item at conclusion of trip, client is responsible for cost of shipping to return item (if applicable).
   
   
8. Emergency Contact Information - A LSL representative is available (24) hours/day for emergencies by calling 415.609.6015. Our office hours are 9am to 6pm Monday through Friday.

I have read and understand these Terms and Conditions.

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